Reminders
1.To further ensure animal welfare, the Chengdu Research Base of Giant Panda Breeding is piloting a rotational rest system for its resident animals. No. 6 Giant Panda Villa, an area with consistently high visitor traffic, will be closed every Monday (excluding national statutory holidays) for management purposes. During closure periods, this area will be temporarily inaccessible to visitors. We kindly advise visitors to plan their itineraries accordingly.
2.Chengdu Giant Panda Museum is closed every Monday for maintenance (excluding national statutory holidays). Visitors are advised to make reservations in advance through the official WeChat account of “Chengdu Giant Panda Museum”. Panda Tower is closed every Tuesday for maintenance (excluding national statutory holidays) and may be temporarily closed during inclement weather. Panda Art Museum is closed every Monday for maintenance (excluding national statutory holidays). 
3.Safety first. The elderly, young children, expectant mothers, people with impaired mobility must be accompanied by adults during visiting. Please keep your belongings attended; Mosquito repellent is needed if necessary. Please keep at least three-meter distance from free-range animals and red pandas on an entry-type tour during visit. Please do not sit or stand on the railings and other dangerous places, and do not climb over guardrails.
4.Giant pandas are intolerant to heat. When the weather is cool, giant pandas will be active in the outdoor arena. But when it is hot, for their health, giant pandas will go back indoors to avoid the heat. Sorry for any inconvenience and appreciate your understanding.
5.Please ensure your personal safety. Elderly individuals, young children, pregnant women, and those with limited mobility must be accompanied and supervised by an adult when entering the park. Keep your belongings secure, take precautions against mosquitoes and insects, and maintain a distance of at least 3 meters from free-roaming animals and the walk-through exhibit areas for red pandas. Do not sit or stand on railings or other hazardous spots, and never attempt to climb over protective barriers.
 

Notice to Visitors

1.In order to protect the welfare of animals, the animals inside will be free to go in and out of the indoor and outdoor fields. At some outdoor fields, visitors may not be able to see the animals; in cases of bad weather, natural disasters, or enclosure due to construction, maintenance, and breeding, some sites may be temporarily closed.
2.Please watch your behavior and queue up in order; illegal peddling of goods, distributing and posting leaflets are prohibited; it is prohibited to occupy the site to carry out individual or collective organization of activities affecting other people, including celebrating the birthday for the giant pandas and so on.
3. Please maintain public order. No pets allowed, including cats and dogs (the visually impaired with guide dogs must carry the Dog Registration Certificate, Vaccine Certificate, and Guide Dog License, and the whole visit shall be accompanied by security staff; guide dogs should be kept at least 10 meters away from the animal activity field.); it is prohibited to bring or use drones, skates, skateboards, scooters, self-balancing scooters, bicycles, etc. inside; please keep off the grass. 
4. Please observe the laws and regulations of China. Illegal and unlawful activities are prohibited. Dangerous goods are prohibited. No smoking and open flames.
5. Please be mindful of your own and animals’ safety. Stay quiet and keep clear off animals; littering, spitting, throwing food into the animal activity field and other behaviors threatening animals’ safety are prohibited. 
6. Please comply with the park’s copyright protection regulations. Unauthorized live activities are prohibited.
7. Panda Base and its authorized institutions have the right to reasonably use the visitors’ images within the scope of the law.
8. Panda Base has established a mechanism to punish uncivilized behaviors. Where the above behaviors affecting the normal order of the park or threatening the safety of the animals are verified, the Panda Base will, according to the severity of the behaviors, punish the violators with different degrees of penalties, such as criticizing and educating, banning them from entering the park within one year, banning them from entering the park within five years, or banning them from entering the park for life, and so on.
9. The Tourist Centres at the West and South Gates, as well as the South Gate Information Desk, are open from March 1 to October 31, 7:30 to 18:00, and from November 1 to February 28 (or February 29 in a leap year), 8:00 to 17:30. If you need to collect luggage or return convenience equipment after the Tourist Centres have closed, please contact the on-duty staff by phone or seek assistance from the security personnel on site.
10. Based on the actual conditions at the Base, it is possible that tickets will not be sold temporarily, or the sightseeing route will be adjusted during peak periods such as weekends and holidays, and waiting time at each stop may be longer. If we are unable to provide shuttle services promptly, we recommend choosing to explore on foot. We apologize for any inconvenience this may cause you.Sightseeing bus service charges for CNY 30/person. Within the day, you can take the sightseeing bus for many times at any running stop by presenting your tickets. After checking, the ticket is non-refundable.
11. If you need any assistance, please feel free to contact us:
- Travel Hotline: 028-83510033
- Lost and Found/Complaints Hotline: 028-83507814
- Dining Reservation Inquiry Hotline: 17311072681
- Clinic Tel.: 18080171553 (Previous Clinic), 028-83516808 (New Clinic)
 

Tourist Center Opening Hours

The Tourist Centres at the West and South Gates, as well as the South Gate Information Desk, are open from March 1 to October 31, 7:30 to 18:00, and from November 1 to February 28 (or February 29 in a leap year), 8:00 to 17:30. If you need to collect luggage or return convenience equipment after the Tourist Centres have closed, please contact the on-duty staff by phone or seek assistance from the security personnel on site.

Customer Service Facilities

The Tourist Center provides free facility rental services, on-site consultation, complaint acceptance, free storage services, as well as lost and found services.

 

Meticulous, considerate, and warm to build a bridge of wholehearted service

Storage Service

Method:
1.The self-service storage lockers in the South Gate Tourist Center: Open an unused locker, set a one-eight-digit pin and press “#” key to confirm the lock. Pick up your belongings by entering the preset pin and pressing “#” key to unlock the locker. The self-service storage lockers in the West Gate Tourist Center: click on “storage” button on the digital screen, select the size of lockers, take away the bar code paper, and put your belongings into the pop-up lockers. Pick up your belongings by scanning the bar code paper. If the bar code paper is lost, or the pin is forgotten, please turn to the front desk staff for assistance. 
2.If the belongings are too large or the lockers are full, you can contact the front desk staff at the Tourist Center for storage.
Both methods are free of charge, so visitors can travel light and enjoy a pleasant journey.

Lockers at the West Gate

Lockers at the South Gate

Customer Service Facilities

We offer on-site consultation and complaint handling to address your inquiries and feedback. We also provide complimentary storage services, as well as free rental of convenience facilities, including strollers, wheelchairs, umbrellas, and crutches. Additionally, we offer a lost and found service.
For any questions about the use of convenience facilities or service procedures, our staff will assist you, ensuring you have an easily-accessible using experience, enjoy a delightful visit, experience warm hospitality, and create wonderful memories.
 

Tourist Centre of West Gat

Tourist Centre of South Gat

Free Customer Service Facilities

Free Drinking Water
Water dispensers are set up in the park, some of which also provide free warm water. Because of the limited storage capacity of dispensers’ tanks, if there is no water, please consult the onsite staff to get water from the nearest one.
Water dispenser sites: South Gate Tourist Center, South Gate Clinic, Charm Theater, Moon Giant Panda Nursery House, No. 2 Enclosure for Red Pandas, No. 1 Giant Panda Villa Bus Stop, Bamboo Tower, Rising Sun Giant Panda Pavilion at Infinite Hill, Restroom at Full Moon Giant Panda Pavilion, West Gate Tourist Center, Infinite Hill Clinic.

Rest Area

There are rest areas at both the West and South Gates, which provide free books and newspapers for visitors to read, which can only be read in the area only.

West Gate Rest and Reading Area

West Gate Rest Area

South Gate Rest and Reading Area

Nursing Room

There are Nursing Rooms at both the West and South Gate Tourist Centers, which provide diaper pads, diapers, milk warmers, disinfectant wipes, and other supplies for mothers and babies. For assistance, please contact the front desk staff of the Tourist Center.

Lost and Found

If visitors accidentally lost items in the park, please call the lost and found hotline 86-28-83507814 or go to the Tourist Center to register and report to the staff. If the lost items are found, the staff will notify the owner in the first place. Visitors can also follow the official WeChat account “Chengdu Research Base of Giant Panda Breeding”, on which lost and found notices are released every month for items that are not claimed in that month. Please feel free to contact us.

(If visitors happen to find items in the park, they can give them to the nearest staff or hand them over to the Tourist Center.)

Sharing Facilities

In order to provide better services for visitors, the park offers sharing strollers, umbrellas, and power banks for visitors. Please consult the on-site staff for details.
Look forward to meeting you here. Have a pleasant journey!
 

Medical Services