Reminders
1.To further ensure animal welfare, the Chengdu Research Base of Giant Panda Breeding is piloting a rotational rest system for its resident animals. No. 6 Giant Panda Villa, an area with consistently high visitor traffic, will be closed every Monday (excluding national statutory holidays) for management purposes. During closure periods, this area will be temporarily inaccessible to visitors. We kindly advise visitors to plan their itineraries accordingly.
2.Chengdu Giant Panda Museum is closed every Monday for maintenance (excluding national statutory holidays). Visitors are advised to make reservations in advance through the official WeChat account of “Chengdu Giant Panda Museum”. Panda Tower is closed every Tuesday for maintenance (excluding national statutory holidays) and may be temporarily closed during inclement weather. Panda Art Museum is closed every Monday for maintenance (excluding national statutory holidays). 
3.Safety first. The elderly, young children, expectant mothers, people with impaired mobility must be accompanied by adults during visiting. Please keep your belongings attended; Mosquito repellent is needed if necessary. Please keep at least three-meter distance from free-range animals and red pandas on an entry-type tour during visit. Please do not sit or stand on the railings and other dangerous places, and do not climb over guardrails.
4.Giant pandas are intolerant to heat. When the weather is cool, giant pandas will be active in the outdoor arena. But when it is hot, for their health, giant pandas will go back indoors to avoid the heat. Sorry for any inconvenience and appreciate your understanding.
5.Please ensure your personal safety. Elderly individuals, young children, pregnant women, and those with limited mobility must be accompanied and supervised by an adult when entering the park. Keep your belongings secure, take precautions against mosquitoes and insects, and maintain a distance of at least 3 meters from free-roaming animals and the walk-through exhibit areas for red pandas. Do not sit or stand on railings or other hazardous spots, and never attempt to climb over protective barriers.
 

Notice for Visitors

1. To ensure animal welfare, animals in the park may freely access indoor and outdoor activity areas, which may result in their absence in some outdoor areas; Facilities in certain areas of the park may close temporarily due to inclement weather, natural disasters, fencing construction, maintenance, and animal breeding.

2. Please mind your manners and follow the guidance of the park staff. It is strictly prohibited to abuse or assault staff. Queue orderly. Queue jumping is prohibited in entry lines or timed-entry visitor flow control zones. Do not engage in arguments or physical altercations with other visitors. Do not distribute or post advertising slogans in the park. Displaying unauthorized banners is forbidden in the park. Commercial peddling of any goods is banned. Do not occupy the park spaces for activities disrupting other visitors (e.g., flash mobs, and giant panda birthday celebrations). For probable reasons like company team building, please consult the staff at the gate before entering the park, and only after the content of the banners has been approved and registered for recording, activities can be carried out without affecting other visitors.

3. Please maintain the public order. It is prohibited to bring cats, dogs and other pets into the park (the visually impaired people with guide dogs have to enter the park with “Dog Registration Card”, “Vaccine Certificate”, “Guide Dog License”, and the whole visit shall be accompanied by security staff, during which guide dogs should keep at least 10 meters away from the animal activity areas.). Do not carry or use drones, skates, skateboards, scooters, balance scooters, and bicycles in the park. Keep off the lawns. Please refrain from picking bamboo shoots and other kinds of plants. No graffiti or painting on public facilities.

4. Please obey the laws and regulations. Illegal or disruptive activities, possession of dangerous goods, smoking or use of open flames are strictly prohibited within the park.

5. Please care for animals’ and your own safety, visiting quietly and staying away from animals. Please keep quiet. No flash photography. Prohibited actions include throwing debris, spitting, feeding, and any other behavior that threatens the safety of animals in the activity area.

6. Please abide by the copyright protection regulations of the park. Unauthorized live streaming, commercial filming, or similar activities are banned.

7. The Base and its authorized organizations reserve the right to reasonably use visitors’ likeness within the scope permitted by law.

8. The Panda Base has established a Visitor Misconduct Management Mechanism. Individuals found engaging in verified behaviors affecting normal park operations or threatening animal safety (including but not limited to the aforementioned violations) will face disciplinary measures commensurate with the severity of the offense, such as verbal warnings and educational counseling and access denial periods: 1 year, 3 years, 5 years, or lifetime ban. 

9. For luggage retrieval, return of visitor convenience facilities, or other services during non-business hours, please call the on-duty front desk staff or seek assistance from on-site security personnel.

10. During peak periods such as weekends and holidays, the shuttle service may temporarily suspend ticket sales or adjust routes with extended wait times at all stops. If shuttle service is unavailable, visitors are advised to explore the park on foot. We apologize for any inconvenience caused and appreciate your understanding. Daily Shuttle Bus Tickets: Priced at CNY 30 per person, valid for unlimited rides on the day of purchase. Tickets are strictly for purchaser’s use only and present your valid ticket at any operational shuttle stop. Tickets are non-refundable once validated! For unused tickets, refund requests must be submitted within 7 days after the date of visit. Refunds are automatically voided after this period, and tickets will be system-redeemed.

11. Should you require assistance, please contact us:
Travel Hotline: 028-83510033
Lost and Found/Complaints Hotline: 028-83507814
Dining Reservation Inquiry Hotline: 17311072681
Clinic Tel.: 18080171553 (Old Area Clinic), 028-83516808 (New Area Clinic)
 

Tourist Center Opening Hours

West and South Gate Tourist Centres Opening Hours: 7:30-18:00 from March to October; 8:00-17:30 from November to February. For luggage retrieval, return of visitor convenience facilities, or other services during non-business hours, please call the on-duty staff or seek assistance from on-site security personnel.

West Gate Tourist Centre

South Gate Tourist Centre

Tourist Centre consistently upholds the service philosophy of “meticulous care, thoughtful service, and stress-free experience”, dedicated to providing seamless and wholehearted support for every visitor.

We provide various services: enquiry & complaint acceptance by onsite staff; promptly addressing your questions and feedback; free luggage storage; free rental services for strollers, wheelchairs, umbrellas, walking sticks, and other visitor convenience facilities; lost & found.
For questions about visitor convenience facility usage or service procedures, our staff will provide step-by-step guidance to ensure smooth access, allowing you to fully enjoy your visit, experience our considerate care, and have a pleasant journey.

We look forward to meeting you at the Base, and wish you a pleasant journey!
 

Storage Service

Method:
1.The self-service storage lockers in the South Gate Tourist Center: Open an unused locker, set a one-eight-digit pin and press “#” key to confirm the lock. Pick up your belongings by entering the preset pin and pressing “#” key to unlock the locker. The self-service storage lockers in the West Gate Tourist Center: click on “storage” button on the digital screen, select the size of lockers, take away the bar code paper, and put your belongings into the pop-up lockers. Pick up your belongings by scanning the bar code paper. If the bar code paper is lost, or the pin is forgotten, please turn to the front desk staff for assistance. 
2.If the belongings are too large or the lockers are full, you can contact the front desk staff at the Tourist Center for storage.
Both methods are free of charge, so visitors can travel light and enjoy a pleasant journey.

Lockers at the West Gate

Lockers at the South Gate

Visitor Convenience Facilities

The West and South Gate Tourist Centres provide free visitor convenience facilities including strollers, wheelchairs, umbrellas, walking sticks, sewing kits, and microwaves to ensure your comfortable visit. If you have questions about facility usage or borrowing procedures, please feel free to consult our on-site staff, and they will assist you with the necessary procedures to ensure smooth access and a delightful park experience.
 

Information Counter of West Gate Tourist Centre

Information Counter of South Gate Tourist Centre 

Free Visitor Convenience Facilities

Free Drinking Water
Water dispensers are set up in the park, some of which also provide free warm water. Because of the limited storage capacity of dispensers’ tanks, if there is no water, please consult the onsite staff to get water from the nearest one.
Water dispenser sites: South Gate Tourist Center, South Gate Clinic, Charm Theater, Moon Giant Panda Nursery House, No. 2 Enclosure for Red Pandas, No. 1 Giant Panda Villa Bus Stop, Bamboo Tower, Rising Sun Giant Panda Pavilion at Infinite Hill, Restroom at Full Moon Giant Panda Pavilion, West Gate Tourist Center, Infinite Hill Clinic.

Rest Area

There are rest areas at both the West and South Gates, which provide free books and newspapers for visitors to read, which can only be read in the area only.

West Gate Rest and Reading Area

West Gate Rest Area

South Gate Rest and Reading Area

Nursing Room

There are Nursing Rooms at both the West and South Gate Tourist Centers, which provide diaper pads, diapers, milk warmers, disinfectant wipes, and other supplies for mothers and babies. For assistance, please contact the front desk staff of the Tourist Center.

Lost and Found

If visitors accidentally lost items in the park, please call the lost and found hotline 86-28-83507814 or go to the Tourist Center to register and report to the staff. If the lost items are found, the staff will notify the owner in the first place. Visitors can also follow the official WeChat account “Chengdu Research Base of Giant Panda Breeding”, on which lost and found notices are released every month for items that are not claimed in that month. Please feel free to contact us.

(If visitors happen to find items in the park, they can give them to the nearest staff or hand them over to the Tourist Center.)

Sharing Facilities

To enhance visitors’ experience, the park now offers shared strollers and power banks (designed to assist families with young children and ensure power supply for electronic devices). For doubts regarding the usage, rental, or return of these facilities, our on-site staff will gladly provide detailed guidance, ensuring you enjoy every moment in the park.
 

Medical Services