Guide Service

I. Service Hotline
028-83510022
II. Service Time
7:30-17:30
III. Guide Service Station
(1) South Gate:

Inside the South Gate Entrance

(2) West Gate

Inside the West Gate Tourist Centre

IV. Tour Routes and Duration
(1) Departure from the South Gate Guide Service Station: Bronze Panda Statue - No. 7 Giant Panda Villa - No. 2 Enclosure for Red Pandas - Moon Giant Panda Nursery House - No. 2 Giant Panda Villa - No. 1 Giant Panda Villa (estimated tour time of 1.5h)

(2) Departure from the West Gate Guide Service Station: Embracing Moon Giant Panda Pavilion - River Moon Giant Panda Pavilion - Bright Moon Giant Panda Pavilion - Starry Sky Giant Panda Pavilion - Star Giant Panda Nursery House (estimated tour time of 1.5h)

Tourists can call or visit in person for inquiries regarding specific guide service details (currently, only Chinese and English guide services are available).

Self-Service Audio Guide

1. Fee: CNY 30 per device per day (includes one-time-use earphones and a lanyard).
2. Service Hotline: 400-090-1168
3. Instructions for Use:
(1) For Rental: Scan the QR code using WeChat or Alipay. Select the number of devices and the language. After completing the deposit-free authorization, a pickup code will be generated. Scan this code at the scanner, and the audio guide will be dispensed automatically, ready for use.
(2) For Return: Simply insert the audio guide into any empty slot to complete the return. The service supports cross-kiosk return; devices can be returned to any self-service audio guide kiosk within the Panda Base.
(3) Supports multiple language options including Chinese and English. Features automatic location-based content playback (via signal sensing) and manual touch-play functionality. Includes a park map with recommended tour routes and allows users to locate various service facilities (e.g., restrooms, sightseeing buses, restaurants).
4. Important Notes: Please take good care of the device. If you encounter any issues during use, please call our service hotline at 400-090-1168. Our staff will provide you with detailed explanations and assistance.
5. Self-Service Audio Guide Kiosk Locations (All locations support cross-kiosk rental and return):
South Gate Entrance Plaza, South Gate Tourist Centre, Giant Panda Museum, No. 6 Giant Panda Villa, Sun Giant Panda Nursery House, Moon Giant Panda Nursery House, No. 2 Giant Panda Villa, Star Giant Panda Nursery House, West Gate Sightseeing Bus Departure Station, West Gate Tourist Centre.